Benchmarking customer priorities and
trust in the energy sector
Purpose of project
1. What are customers’ priorities for their energy system?
2. What are customers’ current trust levels in the energy system?
3. Who are the key actors in the energy system that play a key role in building trust?
4. Where are the leverage points in the energy system that can build trust (and reduce
The answers to these questions will drive positive customer outcomes including reduced energy bills and lower emissions, as well as network-level outcomes like improved reliability and system efficiency, which in turn result in energy that is more affordable for all customers
Impact of project
If acted upon, in the long term, the outputs of this project will enhance consumer involvement in the energy transition and foster trust that will result to reduced energy hardship and improved energy productivity.
Project partners – industry and research
Queensland University of Technology (QUT) (Lead), Ausgrid, Brighte, Western Power